Troubleshooting

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Pip.png Dear adventurer,
You have problems with your client, patching or other things?
Our troubleshooting list will help you resolve most of the issues.

  • Note: If you can't find something, please report it to our Administrators directly and they will take care of it.

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General Information

Pip.png Ragnarok Online should run almost on every computer by now.
The game is pretty old and is not a 3D game which is visually intense.
Below you will find a list of minimum requirements that are needed in order to play Elaria Woon Reloaded.

Requirement What is at least needed?
Operating System Windows-based (with administrative ability to install and patch)
CPU Pentium II, 400MHz (or better)
Memory (RAM) 128 MB (or higher)
Hard Disk Space 1.3 GB (after installation)
Monitor Resolution 640 x 480 (or higher)
Video Card Any with 3D Acceleration & at least 16MB on-board RAM
Sound Card DirectSound (or compatible with 3D Sound Effect Support)
Input Devices Keyboard & Mouse
Internet Connection 56 kbps (or faster)
DirectX 8.1 (or newer)

Pip.png It is also recommended to have the Microsoft Visual C++ 2008 SP1 Redistributable Package (x86) installed.
If you experience any technical issue and your computer meets these system requirements,
we ask you to perform a Direct X Diagnostic so that we can see the exact specifications of your computer.

This can be done by following these steps:
1. Power on the computer that has the error
2. Press "Windows key + R" (or click the Windows Start button, and select Run...)
3. Input "Dxdiag" and click OK.
4. Once the DirectX program is done collecting the data, please click Save All Information..., save the file to your Desktop.
5. Once you have done this, open the file and copy the information that is contained under the System Information heading and report to one of our Administrators with this information.

Hopefully we can diagnose the problem and get you back into the world of Ragnarok as soon as possible!

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Patcher Issues

Pip.png Patcher not loading or start button missing? Read here.


Pip.png GM my patcher is stuck on a date and does not continue patching!

Pipy.png This sadly happens sometimes. Close your patcher and start to patch again.
If it happens multiple times and gets stuck on the very same file, please notify our Admins.

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Pip.png GM why is patching taking so freaking long?!

Pipy.png How fast you can patch depends on your internet.
Our installers are all uploaded on external spaces so it does not use any bandwidth from our hostings.

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Pip.png GM my RO does not open after I patched everything!

Pipy.png Please make sure that you meet all requirements listed in the General Information.
If you are certain that everything is matching, check if you are running all ".exe" files in your folder as Administrator and also in Compatibility mode Windows Service Pack 3.


Setup.exe Issues

Pip.png Can't set a resolution or you have other config issues? Read here.


Pip.png GM why is my RO window so small?

Pipy.png To increase the size of your RO window:
1. Open up Setup.exe.
2. Once open, make sure to set the proper screen resolution.

  • Your graphic card needs to be selected as well.
  • Sometimes it is also required to start the Setup.exe as Administrator and in Compatibility mode Windows Service Pack 3.

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Pip.png GM the text and sprites in-game are so small. Impossible to full screen. I have to squint to read!

Pipy.png Follow these steps:
1. Open regedit.exe as an Administrator. For Windows, simply type in "regedit.exe" in the search menu to open.
2. Then navigate to the registry key:

  • HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows > CurrentVersion > SideBySide

3. Right-click the right pane and choose NEW > DWORD (32 bit) Value.
4. Type "PreferExternalManifest", and then press ENTER.
5. Right-click PreferExternalManifest, and then click Modify.
6. Enter Value Data "1" and select Decimal.
7. Click OK. Exit Registry Editor.
8. Then, paste this code into a notepad:

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

<assembly xmlns="urn:schemas-microsoft-com:asm.v1" manifestVersion="1.0" xmlns:asmv3="urn:schemas-microsoft-com:asm.v3">

<dependency>
  <dependentAssembly>
    <assemblyIdentity
      type="win32"
      name="Microsoft.Windows.Common-Controls"
      version="6.0.0.0" processorArchitecture="*"
      publicKeyToken="6595b64144ccf1df"
      language="*">
    </assemblyIdentity>
  </dependentAssembly>
</dependency>

<dependency>
  <dependentAssembly>
    <assemblyIdentity
      type="win32"
      name="Microsoft.VC90.CRT"
      version="9.0.21022.8"
      processorArchitecture="amd64"
      publicKeyToken="1fc8b3b9a1e18e3b">
    </assemblyIdentity>
  </dependentAssembly>
</dependency>

<trustInfo xmlns="urn:schemas-microsoft-com:asm.v3">
  <security>
    <requestedPrivileges>
      <requestedExecutionLevel
        level="asInvoker"
        uiAccess="false"/>
    </requestedPrivileges>
  </security>
</trustInfo>

<asmv3:application>
  <asmv3:windowsSettings xmlns="http://schemas.microsoft.com/SMI/2005/WindowsSettings">
    <ms_windowsSettings:dpiAware xmlns:ms_windowsSettings="http://schemas.microsoft.com/SMI/2005/WindowsSettings">false</ms_windowsSettings:dpiAware>
  </asmv3:windowsSettings>
</asmv3:application>

</assembly>

9. Choose Save As... and hit the *.txt dropdown. Select All Files.
10. Save the file as "Elaria Woon Reloaded.exe.manifest"
11. Copy this file into the Elaria Woon Reloaded folder on your computer. Elaria will now scale according to Windows DPI settings!

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Pip.png GM why is my Setup.exe missing?

Pipy.png We have experienced that some Anti-Virus programs delete the Setup.exe or Patcher.exe.

  • Please disable your Anti-Virus when unpacking/installing our folder and run it as Administrator.

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Pip.png GM an error occurred when double-clicking Setup.exe:

Setuperror.jpg

Pipy.png Side by side configuration errors might mean that you are missing the Microsoft Visual C++ 2008 SP1 Redistributable Package (x86). You may download the Service Pack here (depending on your system):

https://support.microsoft.com/en-ph/kb/2977003/

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Pip.png GM I can't adjust the screen size in Setup.exe!

Pipy.png If you cannot resize the window or the Screen Size dropdown menu is blank:

1. Go to your RO folder, and find Setup.exe.
2. Right click and select Properties.
3. Navigate to the Compatibility tab.
4. Under Compatibility mode tab, select the box for Run this program in compatibility mode for and in the dropdown menu, select Windows 7.
5. Under Settings option, select Run this program as an administrator.
6. Click OK.
7. Repeat above procedure with Elaria Woon Reloaded.exe and Elaria Woon Reloaded patcher.exe.


Login & Application Issues

Pip.png Disconnected from server? Unable to login or start the game? Read here.


Pip.png Application Error: The application was unable to start correctly (0xc000007b). Click OK to close the application.

Pipy.png There are multiple ways to fix this issue, just depends on PC hardware, software, drivers, and OS specifications. Try this first, as it seems to work in most cases:

1. Click here to download the Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package MFC Security Update, and choose the vcredist_x86.exe (if your system is operating on 64-bit, you likely need to install those x64 Redistributables), and then install.
2. Download and install this, too:
Microsoft Visual C++ 2010 Redistributable Package (x86 or x64)

If that does not work, the problem may be that you need to download and install all of the Visual C++:
1. Remove all Visual C++ versions.
2. Restart PC.
3. Download and install all versions in the correct sequence, starting from 2005 - latest. 4. Restart PC.

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Pip.png GM why does it say Failed to connect to Server?

Pipy.png This is most likely because you did not patch correctly.
A sign for not patching properly is that you can not choose between our proxies when you open the client.
If you can see the proxies but it is still disconnecting you, please make sure to report it to one of our Admins.

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Pip.png GM I ran the patcher and after I clicked Play Now, nothing happens. Suggestions?

Pipy.png There could be multiple reasons. Most are due to incompatibility with Windows 8 & 10. Try these suggestions:

Suggestion 1: It appears patcher works. Run Elaria Woon Reloaded.exe as Administrator.
Suggestion 2: Make sure Elaria Woon Reloaded.exe is in the exceptions list or white list of your Antivirus program.
Suggestion 3: Another likely candidate for this issue is your Setup.exe. If you cannot resize the window or the screen size option is blank after opening Setup.exe, we can determine that to be the cause of the game not running. See below on how to fix the Setup.exe screen issue.
Suggestion 4: Or, it could be an issue with the Data Execution Prevention(DEP). Just configure an exception for ElariaWoonReloaded and you should be fine. See below.

To add an exception for DEP:
1. Right-click on My Computer. Choose Properties and navigate to Advanced System Settings.

Dep1.png

2. Your next destination is the Settings tab in Performance. Should look like this:

Dep2.png

3. Select the DEP tab and configure an exception for ElariaWoon (Add..., navigate through your game folder and select the .exe and patcher).

  • I'd suggest you also add the patcher, just to be on the safe side.

4. Apply the settings and restart your PC (needed on Windows 7).

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Here's how to fix the Setup.exe screen issue:

1. Go to your RO folder, and find Setup.exe.
2. Right click and select Properties.
3. Navigate to the Compatibility tab.
4. Under this tab, select the box for Run this program in compatibility mode for and in the dropdown menu, select Windows 7.
5. Under Settings option, select Run this program as an administrator.
6. Click OK.
7. Repeat above procedure with Elaria Woon Reloaded.exe and Elaria Woon Reloaded patcher.exe.

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Pip.png After patching and pressing Play, an error occurs saying: Cannot Init d3d OR grf file has problem.

Pipy.png Open setup in admin, select your GPU and the screen resolution (for example 800x600)


Sprite Issues

Pip.png Getting sprite errors? Read here.


Pip.png GM why do I get sprite errors?

Pipy.png Please download our full client do avoid such issues.
Also make sure that you have patched correctly and don't have any ".tmp" files inside your RO folder.
Those files are patches that were not applied properly.
If you downloaded our Full Client and got no .tmp files we might have missed to patch a headgear in properly.
Simply report to a GM or one of our Admins which headgear is giving you the sprite error or /savechat and send us the error if it is displayed in your chat.

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Pip.png GM why do I get palette errors on the stylist?

Pipy.png If you experience sprite issues, please report them inside this section and our Spriter Haziel will take care of it right away:
http://board.playelaria.com/index.php?/topic/531-stylist-errors-broken-palettes/


Virus Decetion

Pip.png Anti-Virus message saying we have a trojaner? Read here.


Pip.png GM why do I get a virus alert when Installing your Client?

Pipy.png Some Anti-Virus programs (especially Avira) detect our Patcher.exe as virus.
Our Patcher is sending files to your PC directly. Your Anti-Virus program does not know what it's for and thinks it might be a virus.
Make sure that your Anti-Virus program does not delete patches when patching!


Gepard Shield

Pip.png Gepard outdated or did you get banned? Read here.


Pip.png GM why do I get gepard outdated?

Pipy.png This is because you don't have the latest gepard.dll which you get when you patch.
Please run your patcher to update your gepard.dll.


Other Errors

Pip.png For other issues, read here.


Pip.png GM after clicking the Play Now button on the patcher, i got this error:

Iteminfo.png

I was able to start the game through the Elaria Woon Reloaded.exe, but got this issue:

Iteminfo2.jpg

Pipy.png It is possible the internet connection broke while patching in the iteminfo. To fix, follow these steps:
1. Remove server.dat.
2. Re-patch from scratch.

  • A friend (who can run the game without errors) can send their iteminfo.lub to you.
  • If you do this, replace your iteminfo.lub with theirs. Then patch and play.